Skip to Content
Merck
CN
HomeServicesProduct ServicesMilli-Q® Services & Support

Milli-Q® Services & Support

Get the best performance from your water purification system from the people who designed and built it. At Milli-Q® Services, we provide best-in-class service plans and maintenance options to meet the individual needs of our customers. These include pharmaceutical, clinical, academic, industrial, research, food and beverage, and government laboratories—in both validated and non-validated environments.  

Request Information

The Milli-Q® Difference

  • Our service agreements are designed to optimize your system’s daily performance and extend its lifetime.
  • Only Milli-Q® certified field service engineers provide on-site specialist support for the installation, validation, qualification and maintenance of our water systems.
  • Our specialists do everything from handle preventive maintenance to supporting your compliance with regulatory guidelines (e.g. GLP and cGMP).
  • Digital services simplify system care and support your lab's maximum productivity.

Milli-Q® Service Plans

Choose from 3 levels of coverage to meet the needs of your lab. Our service agreements include a full annual check-up from a certified field service engineer and genuine parts from our ISO-certified manufacturing site.

Learn More

MyMilli-Q™ Digital Services

Simplify system management, streamline audit preparation, and maximize lab productivity with MyMilli-Q™ online solution.

  • Online contract management
  • MyMilli-Q™ Remote Care
  • Troubleshooting Portal for analyzer hotlines
Learn More

System Qualification & Validation

For regulated environments, our Service Pharma™ Plans facilitate your validation procedures. These plans cover all elements required for system requalification to ensure you’re fully compliant when audited.

Learn More

Calibration, Verification & Suitability Testing

Our calibration, verification and pharmacopeia suitability tests can:

  • Eliminate risk of deviation over time
  • Ensure the integrity of your work
  • Strengthen your quality assurance status
Learn More

Additional Services

We provide a range of other services to keep your system and lab running smoothly:

  • System installation
  • Water tank & distribution loop sanitization
  • Extended warranties
  • Additional Preventive Maintenance Visits
  • Consumables replacement scheduling
Learn More
Related Product Categories
Milli-Q® Benchtop Lab Water Purification Systems
Find the water purification system that fits your lab’s needs. Compact Milli-Q® pure and ultrapure benchtop systems can meet your application, quality, volume, space and budget requirements.
Milli-Q® High Flow Lab Water Purification Systems
From a single lab to an entire building, Milli-Q® central water purification systems are connected, high-performance instruments that can reliably feed all purified water needs.
Accessories for Milli-Q® Lab Water Purification Systems
Find water system accessories from Milli-Q® that can support your lab’s specific needs and requirements. The right choice can free bench space, assure water quality, and improve lab safety and productivity.
Milli-Q® Lab Water Purification Consumables
Genuine Milli-Q® consumables support long water purification system lifetime & ensure consistent lab water quality—from pretreatment, purification and polishing to storage and distribution.
Related Services
Milli-Q® Services Plans and Maintenance for Water Purification Systems
Discover our unique portfolio of service solutions designed to take full care of your water system and ensure it is always in top operating condition. Choose the maintenance plan that matches your application, compliance and budgetary needs.
MyMilli-Q™ Digital Services
Save time with our online service solutions. Log in to find contract information, plan service visits, prepare audits, contact technical support, and more.
Milli-Q® Qualification Program & Validation Procedures for Regulated Laboratories
For water systems in regulated labs, discover our Service Pharma™ Plans. Preventive maintenance programs are designed to enhance performance and extend lifetime in validated environments.
Calibration, Verification, Suitability Testing of Milli-Q® Water Purification Systems
Calibration, verification and suitability tests for water purification systems for full equipment compliance and laboratory accreditation.
Additional Services for Milli-Q® Water Purification Systems
We offer a range of services to meet your lab’s needs: installation, water tank & distribution loop sanitization, extended warranties, additional preventive maintenance visits, and consumables replacement scheduling.

Related Technical Resource

Milli-Q® Services Brochure
Milli-Q® Service Total™ Plan
Milli-Q® Service Advanced™ Plan
Milli-Q® Service Essential™ Plan
Milli-Q® Services: Preventive Maintenance Visit
Calibration, Verification and Suitability Testing
Tank & Loop Sanitization Services
Consumables Supply Agreement

Sign In To Continue

To continue reading please sign in or create an account.

Don't Have An Account?