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Dear Customer:

The current international situation is complex and volatile, and uncertain tariff policies may potentially impact our product prices. Given these uncertainties, we value your understanding regarding order-related matters.

If you decide to place an order during this period, we reserve the right to adjust the price based on the evolving situation. We understand that market changes may cause inconvenience. We will negotiate with you if there’s a significant price fluctuation due to tariff policy changes before the order’s actual delivery, and in such cases we may adjust or cancel the order as necessary.

We are planning system maintenance between Friday, Apr 11 at 9:00 PM CDT and Saturday, Apr 12 at 9:00 AM CDT. This will impact both web and offline transactions, including online orders, quotes, price and availability checks, and order status inquiries. We apologize for any inconvenience.

Merck
CN
HomeServicesProduct ServicesMaintenance & Service PlansSystem Service Reliance Plans

System Service Reliance Plans

Maintain optimal system performance, minimize downtime, and access priority support

To ensure optimum equipment uptime and regulatory compliance while mitigating risks, we have developed System Service Reliance Plans; a complete range of services for your systems and equipment. These comprehensive service and support packages allow you to select a coverage level that best fits your needs. All services are performed by our global experts who have intimate knowledge of our equipment, backed by decades of experience.

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  • Essential Reliance Plan: includes a selection of preventive maintenance and troubleshooting services
  • Advanced Reliance Plan: provides higher coverage, with faster response time and priority access to remote and on-site support
  • Total Reliance Plan: guarantees the highest level of protection for your equipment and our fastest reaction time
Annual preventive maintenance

Full annual check-up from certified field service engineers. Replacement of wear and tear parts with our maintenance kit

    Certified spare parts

    Spare parts come with a certificate of conformity, to ensure system certification

      Access to technical support

      Remote/on-site priority support performed by our experts

        Spare parts advisory service

        Our experts will provide a recommendation for spare parts to be kept in stock to keep your process running smoothly

          Asset tagging solution

          Each system is equipped with a unique QR code that, when scanned, provides a simple and quick way to contact our technical service to get your question answered or your service scheduled faster

            Remote connection

            Using remote connection, our experts can visualize what happens on your system and take control if required, resolving incidents instantaneously

              All services are performed by our global experts who have intimate knowledge of our equipment, backed by decades of experience. To learn more, contact us using the form below!

              Related Product Literature

              Brochure: Bioprocessing Systems Services
              Flyer: Spare Parts Classification
              Data Sheet: System Service Reliance Plans

              Ask an expert about bioprocessing systems services

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