Customer Support

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What do you need help with?

Please select an option below and complete the form to contact our support specialists.
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Fields indicated with an * are required.

Orders

Invoice Quotes Order Status Order Confirmation Return & Exchange Items Other Order Issues

Products

Pricing & Availability Product Documentation Product Technical Inquiries Report Product Issues

Accounts^†

Update Billing/Shipping Info Password Reset Update Email Address Other Account Issues

^†Includes Online Accounts

Website

Technical Problems Other Website Issues

Type of Request

Invoices	Quotes	Order Status
Order Confirmation	Return Items	Other Order Issues
Pricing and Availability	Product Documentation	Product Technical Questions
Report Product Issue	Update Info	Password Reset
Update Email Address	Other Account Issues	Technical Problems
Other Website Issues

Invoices

Please provide one of the following

PO NumberOrder NumberInvoice Number

If possible please provide the following

Confirmation Number

Item Number

Quotes

Please provide the following product information

Item Number

Quantity

Do you intend to export this material?

YesNo

Order Status

Please provide one of the following

PO NumberOrder Number

If possible please provide the following

Invoice Number

Item Number

Order Confirmation

PO Number

Item Number

Return Items & Report Product Issue

Are you located in the United States? If so, you can initiate a return from your Order History page! Click here to get started!

Not located in the United States? Don't worry, we're working on rolling out this feature globally soon! Until then, you can still initiate a return using the form below.

Please select the option that best describes your issue

Item is defective or doesn't workProduct is damaged, but shipping box is OKProduct and shipping box both damagedMissing or incorrect product

Please select the category that best describes your product

Please provide the following information

Item Number

Lot Number

Order Number

Please provide the following

Item Number

Order Number

Please let us know how we may assist you

Please attach any images or files that may assist in troubleshooting or investigation

Attachments are limited to a combined size of 25 Mb

Other Order Issues

Please provide a PO or Sales Order number

Please tell us how we may assist you

Pricing and Availability

Please provide the following product information

Item Number

Quantity

Product Documentation

Please select the document you require

SDS / CoA / CoOOther Documentation

Did you know that you can find SDS, CoA, and CoO online? Please try our Document Search Page

Document Type

SDSCoACoO

Item Number

Lot Number

To receive a sample document enter "SAMPLE"

Document Type

SDSCoACoO

Item Number

Lot Number

Document Type

SDSCoACoO

Item Number

Lot Number

Document Type

SDSCoACoO

Item Number

Lot Number

Document Type

SDSCoACoO

Item Number

Lot Number

Please provide the Item Number, if you have one

Please describe the documentation you require

Please upload a list of products or a sample document here

Attachments are limited to a combined size of 25 Mb

Product Technical Question

Please provide the Item Number, if you have one

Please select the category that best describes your product or application

Please tell us how we may assist you

Please attach any images or files relevant to your question

Attachments are limited to a combined size of 25 Mb

Update Billing/Shipping Info

Is the new address

A new single address that replaces the originalAn additional location/address; original address should be maintained

Would you like the new address to become your primary address in your online profile?

YesNo

Please indicate the address(es) you would like to update

Shipping address onlyBilling address onlyShipping and billing addresses

Password Reset

Email address/User ID (From online account)

Please share any comments that would help us complete your request

Update Email Address

Current Email address (From online account)

New Email Address

Please share any comments that would help us complete your request

Other Account Issues

Account Number

Please let us know how we may assist you

Technical Web Problems

Where are you experiencing difficulties on our website?

Please share more details about the problem(s) you are experiencing. If applicable, please include the URL of the problem page and/or upload images of the problem via the upload button below

Upload screenshot

Attachments are limited to a combined size of 25 Mb

Other Website Issues

Please share more details about the problem(s) you are experiencing. If applicable, please include the URL of the problem page and/or upload images of the problem via the upload button below

Upload Screenshot

Attachments are limited to a combined size of 25 Mb

Would you like us to contact you?

Please respond to my question/commentIf you need further information, please contact mePlease do not contact me regarding my comment

Please provide your contact information

First Name

Last Name

Email Address

Phone Number

Company/Institution Name

Account Number

State

Location

Shipping Address

Street Address

City

State

Location

Postal Code

Billing Address

Same as shipping address?

YesNo

Street Address

City

State

Location

Postal Code

Redirected Form ID

Redirected Form Name/URL

*I agree to the Privacy Policy and Personal Information Collection Consent Letter.

*I agree to cross-border transfers of my personal information as described in the Privacy Policy and Personal Information Collection Consent Letter.

*I agree to my personal information will be provided to other data controllers as described in Privacy Policy and Personal Information Collection Consent Letter.

I agree to Merck KGaA, Darmstadt, Germany and its affiliates can use my data for direct marketing, including but not limited to email, phone and text to inform me about products, services and other offers in relation to life science products.